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Shopping Guide
Here are the guidelines for easy and more exciting shop. Please read the basic guidelines below to familiarize our products and services.
How To Order

1 Shop, Choose and Click Cart.

2 After placing your order, DOLK will send to you an automatic e-mail to inform you about your order.

3 DOLK will send you another e-mail, for your payment confirmation.

4 After you paid your order, DOLK will send to you an e-mail for the response that we received your payment.

5 DOLK will process and ship your order as soon as it is complete and send you the tracking number.

GUIDANCE

About Information

This corner will give you information about the newly arrived products, promotions and other important official announcements from us and our partner manufacturers. Please understand that the information may be changed unexpectedly.

About DOLK Point

At DOLK, we give you privilege to earn points in every purchase of product. One point is equivalent to $1, and you may use these points even right away as you place your order. The points are valid only for one year and cannot be changed in cash and non-transferrable for every one account user.

About Icons

Icons are very easy to understand. You may read the link/page below for your reference in shopping at DOLK. We made it easy for you.

>> Click here to see the description of various icon.

About Return and Exchange

DOLK only accepts cancellation before any payment is made. Once the payment is confirmed, DOLK will no longer accept either cancellation, return or exchange of order. For damaged or defective products, we will give seven days replacement right after you received the products. This is subject for verification from DOLK and manufacturers. DOLK will pay the shipment fee or refund to you through PayPal.

About the Time for Payment

After placing your order, you will receive an automatic confirmation email and guidelines on how to pay. DOLK will give you 1 week to pay your order. Once you cannot pay within the given period, your order is automatically canceled. If you paid your order but did not receive an automatic confirmation email, please send us email at [].

About Sold-out Item

When you place an order of a sold out item, they are automatically canceled. You can see that those items are not included in the total amount of your order or purchase to be paid. You can verify it in your account or “My DOLK”. At the same time, DOLK will send an automatic email to your email address.

About the My DOLK Page

My DOLK, refers to your personal account at DOLK STATION. You can track your order, inquire, and view all your transaction history.

■Confirming Order ・・・ Your order has been successfully accepted and this period DOLK is processing your order.
■Confirming Payment ・・・ DOLK is waiting for your payment. You will receive an email to confirm and pay your order.
※Please understand that it takes 1~3months before shipping the Maker-order-product items.
■Arranging Shipment ・・・ Your payment has been successfully completed. DOLK is processing your order for shipment.
■Completed Shipping ・・・ DOLK already shipped your order. You will receive the EMS Tracking number.
■Cancel ・・・ You canceled your order or the item is out of stock.